With the modern business environment being more competitive, organizations have to be quick in meeting the growing demands of customers in order to retain them. Therefore, business strategies need to be built on a stable organizational culture, which is shaped by the ways employees work and behave. Employees’ behavior has great influence over customers. Business processes only define what needs to be done. However, in order to get things right, employee behavior needs to be defined too. Behavioral modification occurs nearly in all interactions in the workspace—be it employee-employee, employer-employee, or manager-employee. Therefore, it is important to examine and modify employee behavior in the workplace so that it can produce greater profitability for employers and satisfaction for employees.
Every organization looks for employees who are technically strong and could fit into leadership roles. However, there exists a difference between managing people and managing technology. A motivated employee is in a better position to use his/her technical expertise for the company’s growth. However, if he/she lacks behavioral skills, his/her leadership growth will be stagnant or hampered. Keeping this in mind, companies are now giving more importance to behavioral training in order to nurture leadership qualities in managers. These training programs are aimed at building skills for the self-regulation of brain activity for employees and help them understand ‘who they are’ and ‘what they want to be.’
Direct impact of behavioral training
The following are some direct impacts of behavioral training.
Behavioral training methods
Some of practical training methods to develop necessary behavioral skills and help employees behave in real fashion includes:
Game and simulation
A game requires employees to compete with others as per some rules. Simulation, on the other hand, is the computer version of real-life games, which involves imitating and making decisions in accordance with how events occur in the real world.
Business games are a type of simulators that portray the manner in which an industry, organization, or a company works, organization makes use of virtual reality and interactive media to give a specific situation to trainees and ask them to make the best-suited decisions. The effectiveness and impact of these decisions are then evaluated by the system.
Case studies help employees build an understanding of a situation or problem. The emphasis is on developing of an approach to a problem rather than reaching a solution. The main aim of case studies is to prepare employees to analyze the situation and adopt an appropriate strategy or take effective decisions.
Role plays are used to change attitudes and give insights to manage work. In this method, each participant is given a specific role to play, along with a general description of the objectives and responsibilities. The participants, then, act in accordance with the roles assigned and build on their communication skills, interpersonal relationships, leadership qualities, and get a better understanding of how other party would react.
It has become very important for all organizations to retain their human capital and have them prepared for future responsibilities, which is only possible by creating a conducive work environment, job autonomy, and organizational structure. Behavioral training is therefore considered effective in today’s business scenario.